Return Policy

USAHoneyRoyal is dedicated to ensuring 100% customer satisfaction. If for any reason you are not fully satisfied with your purchase, you may return it within 30 days from the shipment date* in its original packaging, with no questions asked and no restocking fees.

At USAHoneyRoyal.com, your satisfaction is our priority. We offer a 30-day return policy from the date of purchase, allowing for a smooth and hassle-free return process.

To be eligible for a return, your items are in original packaging or have never been used. 

To start a return, you can contact us at [email protected] Please note that returns will need to be sent to the following address: 628 Main Street, New Rochelle, NY 10801,United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected]

Return Cost

• Restocking fee: None
• Defective products: No cost

Return Method

• By Mail
• Return Label:
  • Defective Product –

  Download and Print

  • Customer Remorse –

  Customer Responsibility

Eligible Product Conditions

• New, undamaged items
• Items damaged in shipping or defective

If you received an incorrect, damaged, or defective product, please email us at [email protected] with your order number for prompt assistance. We will cover return shipping costs and rectify the issue at no additional expense.

Not Satisfied With Your Product?

If your purchase does not meet your expectations, you may return it in original condition within 30 days of shipment. We are happy to offer a replacement, exchange, or full refund. Please ensure items are unused and in original packaging. For used items, we encourage you to contact us prior to return for optimal service.

For defective or shipping-damaged items, we will provide a prepaid return label. For all other returns, the customer is responsible for return shipping, using the carrier of their choice.

In some cases, we may require a video or photo of the defective product to process a refund or replacement.

Exchanges

To exchange a product, please email [email protected] to place a new order and receive your return authorization number. Exchanges ship within 1-2 business days. Customers are responsible for return shipping unless the item was defective or damaged in transit.

Exceptions / Non-returnable Items

All wholesale transactions are final and non-returnable, except for defective, damaged, or incorrect items. For assistance, please contact our Customer Support team and include:

• Order number
• Video/photo of defective product (if applicable)
• Delivery address
• Contact telephone number

Refunds

We will promptly assist you in resolving the matter by offering a replacement, exchange, or refund, depending on the situation. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we approved your return, please contact us at [email protected]