Frequently Asked Questions

How do I track an order?

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link ” View Order Status” in the email to go to the tracking page or copy the tracking number and go to the UPS, or USPS website, depending on who shipped your package, and enter in your tracking number for an update.

How do I place an order?

We do not take orders on the phone for security reasons. To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the “Add to Cart” button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.

How long will it take to receive my order?

We begin processing your order as soon as it is received. Shipping times vary based on the ship method you select at Checkout. Normally, orders with free shipping, you should receive your order within 5-8 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.

What days do you ship?

We ship Monday through Friday. We don’t ship on these holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.

Can I add to/change or cancel an existing order after it has been placed?

Orders are processed as quickly as possible. If you act quickly, you can change or cancel your order while it’s still processing by contacting our customer support through Contact Us page, emailing us at [email protected]


Contact Us for Any Questions

Contact With Us:

Address: 628 Main Street, New Rochelle, NY 10801, United States

Phone Number: +1 (929) 272-7121

Email: [email protected]

Operating hours: Monday – Friday 8:00 am – 6:00 pm